Patient Concierge & Scheduling Specialist

American Oncology Network, Inc.; The Woodlands (TX); Hybrid; USD 21,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid Time Off

Flexible work options

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end patient support, including intake, scheduling, medical records, and financial transactions.

The role requires accurate documentation and exemplary customer service in a fast-paced environment across locations. Responsibilities include greeting patients, managing appointments, updating EMR records, collecting co-pays, and ensuring HIPAA compliance while coordinating with the care team and Financial

Qualifications

• High school diploma required; associate degree preferred.
• Minimum one year experience in healthcare or physician office.
• Strong customer service orientation with attention to detail and multitasking.

Responsibilities

• Greet patients and verify identity; support registration.
• Schedule appointments and coordinate physician requests.
• Maintain and update patient records in EMR and billing systems.
• Collect patient payments and post transactions; assist with billing.
• Ensure HIPAA compliance and handle multi-site coverage.

Skills

Interpersonal skills

Communication skills

Customer service

Attention to detail

Multitasking

MS Office (Word/Excel/Outlook)

Education

High School Diploma

Associates degree preferred

Tools

MS Word

MS Excel

MS PowerPoint

Outlook

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end patient support, including intake, scheduling, medical records, and financial transactions.

The role requires accurate documentation and exemplary customer service in a fast-paced environment across locations. Responsibilities include greeting patients, managing appointments, updating EMR records, collecting co-pays, and ensuring HIPAA compliance while coordinating with the care team and Financial