Patient Services Specialist: Front Desk & Scheduling Expert

AON Central Services, LLC; Mifflin Township (OH); Sur place; USD 24 000 - 36 000; Plein temps

Résumé du poste

Zangmeister Cancer Center is seeking a Patient Services Specialist to deliver high-quality front-end support, including patient intake, scheduling, medical records handling, and payment processing. The role emphasizes accurate documentation, HIPAA compliance, and exceptional customer service in a fast-paced, multi-site environment.

Responsibilities span check-in/check-out, EMR documentation, and cross-coverage across stations, with a focus on patient experience and efficient operations.

Qualifications

• Education: High School Diploma; Associates degree preferred.
• Experience: Minimum of one year experience in a healthcare setting; physician office experience preferred.
• Demonstrated customer service focus with strong attention to detail and multitasking ability.
• Skills: Strong interpersonal and communication skills with diverse populations.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsabilités

• Greet patients and caregivers professionally to create a welcoming environment.
• Check in patients, verify identity, and document arrival status in the EMR.
• Collect and post patient payments; issue receipts and notify Financial Counselor when needed.
• Schedule and manage patient appointments, coordinate physician requests, and maintain accurate assignment records.
• Create and maintain patient charts in the EMR and billing systems; respond to records requests in compliance with HIPAA.
• Handle daily financial close, deposits, and reconciliations; balance cash drawers and assist with billing changes.

Connaissances

Customer service

Communication

Multitasking

Interpersonal skills

Critical thinking

Organizational skills

Formation

High School Diploma

Associates degree

Outils

MS Word

MS Excel

MS PowerPoint

Outlook

Description du poste

Zangmeister Cancer Center is seeking a Patient Services Specialist to deliver high-quality front-end support, including patient intake, scheduling, medical records handling, and payment processing. The role emphasizes accurate documentation, HIPAA compliance, and exceptional customer service in a fast-paced, multi-site environment.

Responsibilities span check-in/check-out, EMR documentation, and cross-coverage across stations, with a focus on patient experience and efficient operations.