Patient Experience & Scheduling Coordinator

American Oncology Management Company; Waycross (GA); On-site; USD 22,000 - 36,000; Full time

Job summary

American Oncology Management Company seeks a Patient Services Specialist to handle front-end patient support, intake, scheduling, medical records, and billing duties in a multi-site cancer care network.

The role emphasizes accurate documentation, HIPAA-compliant record keeping, and exceptional customer service while coordinating with physicians and the care team.

This on-site position requires strong communication, attention to detail, and ability to manage multiple tasks across departments.

Qualifications

• High School Diploma required; associates degree preferred.
• At least 1 year in a healthcare setting; physician office experience preferred.
• Strong customer service focus with attention to detail and multitasking.
• Proficiency in MS Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Check in patients and verify identity per standards; document arrival in EMR.
• Maintain patient demographics and insurance information; post payments and issue receipts.
• Schedule and manage patient appointments; coordinate physician requests and referrals.
• Document hospital consults and messages; manage EMR and fax/document workflows.
• Support compliance with HIPAA, policies, and cross-site coverage.

Skills

Interpersonal skills

Multitasking

Attention to detail

Organizational skills

Education

High School Diploma

Associates degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

American Oncology Management Company seeks a Patient Services Specialist to handle front-end patient support, intake, scheduling, medical records, and billing duties in a multi-site cancer care network.

The role emphasizes accurate documentation, HIPAA-compliant record keeping, and exceptional customer service while coordinating with physicians and the care team.

This on-site position requires strong communication, attention to detail, and ability to manage multiple tasks across departments.