Patient Experience & Scheduling Coordinator

American Oncology Management Company; Waycross (GA); In loco; USD 22.000 - 36.000; Tempo pieno

Descrizione del lavoro

American Oncology Management Company seeks a Patient Services Specialist to handle front-end patient support, intake, scheduling, medical records, and billing duties in a multi-site cancer care network.

The role emphasizes accurate documentation, HIPAA-compliant record keeping, and exceptional customer service while coordinating with physicians and the care team.

This on-site position requires strong communication, attention to detail, and ability to manage multiple tasks across departments.

Competenze

• High School Diploma required; associates degree preferred.
• At least 1 year in a healthcare setting; physician office experience preferred.
• Strong customer service focus with attention to detail and multitasking.
• Proficiency in MS Word, Excel, PowerPoint, and Outlook.

Mansioni

• Greet patients and caregivers professionally to create a welcoming environment.
• Check in patients and verify identity per standards; document arrival in EMR.
• Maintain patient demographics and insurance information; post payments and issue receipts.
• Schedule and manage patient appointments; coordinate physician requests and referrals.
• Document hospital consults and messages; manage EMR and fax/document workflows.
• Support compliance with HIPAA, policies, and cross-site coverage.

Conoscenze

Interpersonal skills

Multitasking

Attention to detail

Organizational skills

Formazione

High School Diploma

Associates degree

Strumenti

Microsoft Word

Excel

PowerPoint

Outlook

Descrizione del lavoro

American Oncology Management Company seeks a Patient Services Specialist to handle front-end patient support, intake, scheduling, medical records, and billing duties in a multi-site cancer care network.

The role emphasizes accurate documentation, HIPAA-compliant record keeping, and exceptional customer service while coordinating with physicians and the care team.

This on-site position requires strong communication, attention to detail, and ability to manage multiple tasks across departments.