Patient Services & Scheduling Specialist

American Oncology Network; Houston (TX); On-site; USD 22,000 - 37,000; Full time

Job summary

American Oncology Network is seeking a Patient Services Specialist to provide front-end patient support, including intake, scheduling, and medical records management. You will handle payments, verify patient information, and route calls while maintaining accurate documentation.

The role requires strong customer service, multitasking, and the ability to work across multiple clinics. Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook is expected.

Qualifications

• Strong interpersonal and communication skills with diverse populations.
• Critical thinking, problem-solving, and organizational skills.
• Ability to manage competing priorities in a fast-paced, multi-site environment.

Responsibilities

• Handle patient intake, scheduling, medical records, and payments.
• Coordinate appointments, physician support, and communication between teams.
• Maintain EMR and documentation with HIPAA compliance and accuracy.
• Assist with daily reconciliation of financial transactions and reporting.

Skills

Interpersonal communication

Multitasking

Organizational skills

Microsoft Office suite

Education

High school diploma

Associates degree preferred

Tools

None

Job description

American Oncology Network is seeking a Patient Services Specialist to provide front-end patient support, including intake, scheduling, and medical records management. You will handle payments, verify patient information, and route calls while maintaining accurate documentation.

The role requires strong customer service, multitasking, and the ability to work across multiple clinics. Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook is expected.