Patient Services Specialist — Scheduling & Front Desk

AON Central Services, LLC; États-Unis; Sur place; USD 24 000 - 36 000; Plein temps

Résumé du poste

American Oncology Network AON is seeking a Patient Services Specialist to provide high-quality front-end support across clinics, handling patient intake, scheduling, medical records, and financial transactions with a focus on accuracy and customer service.

The role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced, multi-site environment. It will float to Belton, MO, Kansas City, MO & Kansas City, KS locations, with on-site responsibilities.

Qualifications

• High School Diploma required or equivalent; an Associate degree is preferred.
• Minimum 1 year of healthcare setting experience; physician office experience is preferred.
• Demonstrated customer service focus with strong attention to detail and multitasking ability.

Responsabilités

• Greet patients and caregivers professionally to create a welcoming environment.
• Check in patients, verify identity, and document arrival status in the EMR.
• Collect, document, and post patient payments; issue receipts or notify Financial Counselor.
• Schedule appointments and manage physician schedules; resolve conflicts and coordinate changes.
• Maintain patient charts in the EMR and billing systems; respond to records requests.
• Comply with HIPAA and clinic policies; support training and onboarding of staff.

Connaissances

Interpersonal skills

Communication

Attention to detail

Multitasking

Customer service

MS Office

Formation

High School Diploma

Associates degree preferred

Outils

Microsoft Office

Description du poste

American Oncology Network AON is seeking a Patient Services Specialist to provide high-quality front-end support across clinics, handling patient intake, scheduling, medical records, and financial transactions with a focus on accuracy and customer service.

The role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced, multi-site environment. It will float to Belton, MO, Kansas City, MO & Kansas City, KS locations, with on-site responsibilities.