Patient Experience Coordinator

American Oncology Network, Inc.; Fredericksburg (VA); On-site; USD 21,000 - 37,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end patient support across intake, scheduling, medical records and financial transactions in a multi-site cancer care setting.

The role prioritizes accurate documentation and exceptional customer service. You will check-in patients, organize appointments, manage EMR documentation, collect payments and coordinate with the financial counselor to resolve billing issues while maintaining HIPAA compliance.

Qualifications

• High School Diploma required; associate degree preferred.
• Minimum of one year experience in a healthcare setting; physician office experience preferred.
• Strong customer service focus with attention to detail and multitasking ability.
• Excellent interpersonal and communication skills with diverse populations.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients and verify identities, document arrival in EMR.
• Schedule and manage appointments and referrals per physician orders.
• Maintain patient records and ensure HIPAA-compliant documentation.
• Collect payments and post transactions; coordinate with Financial Counselor as needed.
• Provide coverage across multiple Patient Services stations as needed.
• Maintain compliance with regulations and clinic policies.

Skills

Customer service

Attention to detail

Multitasking

Communication

Microsoft Word

Excel

PowerPoint

Outlook

Interpersonal skills

Education

High School Diploma

Associates degree preferred

Tools

EMR system

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end patient support across intake, scheduling, medical records and financial transactions in a multi-site cancer care setting.

The role prioritizes accurate documentation and exceptional customer service. You will check-in patients, organize appointments, manage EMR documentation, collect payments and coordinate with the financial counselor to resolve billing issues while maintaining HIPAA compliance.