Patient Services & Scheduling Specialist

American Oncology Network, Inc.; Marion (NC); Hybrid; USD 22,000 - 34,000; Full time

Job summary

American Oncology Network, Inc. in Marion, NC is seeking a Patient Services Specialist to provide front-end patient support, manage intake, scheduling, medical records, and financial transactions with a focus on accurate documentation and superb customer service across clinic stations.

The role involves coordinating appointments, updating EMR data, handling payments, and ensuring HIPAA-compliant care while supporting multi-site operations and cross-coverage as needed.

Qualifications

• High School Diploma required; associates degree preferred.
• Minimum of one year experience in a healthcare setting.
• Demonstrated customer service focus with strong attention to detail and multitasking ability
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Responsibilities

• Greet patients and caregivers professionally and document arrival status in the EMR.
• Schedule and manage patient appointments and coordinate physician schedules.
• Maintain and update patient records and assist with forms and documentation.
• Handle patient payments, post transactions, and liaise with Financial Counselor as needed.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Problem solving

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

American Oncology Network, Inc. in Marion, NC is seeking a Patient Services Specialist to provide front-end patient support, manage intake, scheduling, medical records, and financial transactions with a focus on accurate documentation and superb customer service across clinic stations.

The role involves coordinating appointments, updating EMR data, handling payments, and ensuring HIPAA-compliant care while supporting multi-site operations and cross-coverage as needed.