Patient Services & Scheduling Specialist

American Oncology Network, Inc.; Columbus (OH); On-site; USD 24,000 - 36,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist in Columbus to provide front-end patient support, handle intake, scheduling, and billing processes, and ensure accurate documentation with a focus on exceptional customer service.

The role requires at least one year in healthcare settings; high attention to detail and strong communication skills are essential for multi-site coordination and EMR management.

Qualifications

• High school diploma required; associate degree preferred.
• Healthcare experience strongly preferred, especially in physician offices.
• Strong customer service focus with attention to detail and multitasking.

Responsibilities

• Greet patients and caregivers to create a welcoming environment.
• Check in patients, verify identity, and document arrival in the EMR.
• Document and update patient demographics; collect co-pays and post payments.
• Schedule patient appointments and manage physician schedules across locations.
• Maintain medical records in EMR and ensure HIPAA-compliant handling of documents.
• Respond to calls and relay messages; coordinate hospital consults and referrals.

Skills

Customer service

Multitasking

Interpersonal communication

Attention to detail

Organizational skills

Education

High School Diploma

Associate degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist in Columbus to provide front-end patient support, handle intake, scheduling, and billing processes, and ensure accurate documentation with a focus on exceptional customer service.

The role requires at least one year in healthcare settings; high attention to detail and strong communication skills are essential for multi-site coordination and EMR management.