Patient Experience & Scheduling Specialist

American Oncology Network, Inc.

United States

Sur place

USD 22 000 - 34 000

Plein temps

14 jours+

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Résumé du poste

American Oncology Network, Inc. is seeking a Patient Services Specialist to deliver high-quality front-end support, including patient intake, scheduling, medical records management, and financial transactions.

The role requires attention to accuracy, patient confidentiality, and exceptional customer service across multi-site clinics. The position involves coordinating with physicians, updating patient information, and processing payments while maintaining efficient intake and scheduling

Qualifications

Requires high school diploma; an associate degree preferred.
Minimum 1 year of experience in a healthcare setting; physician office experience preferred.
Demonstrates strong customer service, attention to detail and multitasking ability.

Responsabilités

Greet patients and caregivers to create a welcoming environment.
Check in patients, verify identity, and document arrival in the EMR.
Verify and update patient demographics; collect payments and issue receipts.
Schedule and manage appointments; coordinate referrals and follow-ups across locations.
Handle medical records tasks, including filing, routing, and HIPAA compliant requests.