Patient Services Specialist: Scheduling & Front Desk

CommuniCare Health Center Jobs; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

CommuniCare Health Center Jobs in San Antonio, TX is seeking a friendly Administrative Clerk to join our front desk team. You will answer calls, schedule appointments, handle referrals, and help patients navigate insurance verification and authorizations as needed, while maintaining accurate records in our EMR system.

The ideal candidate has at least one year of customer service experience, is bilingual English/Spanish preferred, and comfortable with basic data entry.

Qualifications

• High School graduate or equivalent.
• Medical background preferred.
• Minimum of one year of experience in customer service.
• Basic computer skills with proficiency in data entry.
• Bilingual English/Spanish preferred.
• Scheduled hours and/or work locations are subject to change.

Responsibilities

• Responsible for answering telephone, making appointments and providing exemplary customer service.
• Assist with referrals for Family Practice, Pediatric and Behavioral Health providers; verify insurance coverage and obtain authorizations if needed.
• Enter referrals and document communications in the Electronic Medical Record system (NextGen EPM).
• Maintain appointment system adequate to meet professional, administrative and legal requirements.
• Refer patient calls promptly to appropriate clinic or clinician as needed.
• Provide excellent internal/external customer service and perform other related duties as assigned.

Skills

Customer service

Phone etiquette

Data entry

Bilingual English/Spanish

Education

High School Diploma

Tools

NextGen EPM

Job description

CommuniCare Health Center Jobs in San Antonio, TX is seeking a friendly Administrative Clerk to join our front desk team. You will answer calls, schedule appointments, handle referrals, and help patients navigate insurance verification and authorizations as needed, while maintaining accurate records in our EMR system.

The ideal candidate has at least one year of customer service experience, is bilingual English/Spanish preferred, and comfortable with basic data entry.