Patient Services & Scheduling Coordinator

CommuniCare Health Center Jobs; Georgia; On-site; USD 32,000 - 42,000; Full time

Job summary

CommuniCare Health Center in San Antonio, TX is seeking an Administrative Assistant to handle telephone inquiries, schedule appointments, and support referrals for Family Practice, Pediatric and Behavioral Health services. The role requires verifying insurance, obtaining authorizations when needed, entering referrals and communications in the EMR, and maintaining a compliant appointment calendar.

Bilingual English/Spanish preferred; a High School diploma and at least one year of customer service

Qualifications

• High School graduate or equivalent required.
• Medical background experience preferred.
• Minimum of one year of experience in customer service.
• Basic computer skills with proficiency in data entry.
• Bilingual English/Spanish preferred.
• Scheduled hours and/or work locations are subject to change.

Responsibilities

• Answer telephone and provide prompt, courteous service.
• Assist with appointment scheduling and referrals using provider templates.
• Verify insurance coverage and obtain authorizations when needed.
• Enter referrals and document communications in the EMR (NextGen EPM).
• Maintain appointment system to meet professional, administrative and legal requirements.
• Refer calls to appropriate clinic or clinician nurse as needed.
• Provide excellent internal/external customer service.
• Perform other related duties as assigned.

Skills

Customer service

Data entry

Bilingual English/Spanish

Phone etiquette

Education

High School/GED or better in General Business

Tools

NextGen EPM

Job description

CommuniCare Health Center in San Antonio, TX is seeking an Administrative Assistant to handle telephone inquiries, schedule appointments, and support referrals for Family Practice, Pediatric and Behavioral Health services. The role requires verifying insurance, obtaining authorizations when needed, entering referrals and communications in the EMR, and maintaining a compliant appointment calendar.

Bilingual English/Spanish preferred; a High School diploma and at least one year of customer service