Patient Services Coordinator

CommuniCare Health Centers (Texas); San Antonio (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

CommuniCare Health Centers (Texas) in San Antonio, TX is seeking an Admin/Customer Service professional. You will handle phone inquiries, schedule patient appointments, assist with referrals for Family Practice, Pediatric and Behavioral Health, and verify insurance coverage.

Documentation of referrals and communications occurs in the EMR system, while maintaining compliant appointment scheduling. The ideal candidate has a High School diploma, at least one year of customer service experience,

Qualifications

• High School graduate or equivalent.
• Minimum of one year of experience in customer service.
• Basic computer skills with proficiency in data entry.
• Bilingual (English/Spanish) preferred.
• Scheduled hours and/or work locations are subject to change.

Responsibilities

• Provides telephone support with prompt, courteous service.
• Schedules patient appointments using provider templates and updates demographics.
• Assists with referrals for Family Practice, Pediatric, and Behavioral Health.
• Verifies insurance coverage and obtains authorizations when needed.
• Enters referrals and documents communications in the EMR system; maintains compliant appointment scheduling.

Skills

Customer service

Appointment scheduling

Telephone etiquette

Bilingual English/Spanish

Data entry

Education

High School/GED or better in General Business

Tools

NextGen EPM

Job description

CommuniCare Health Centers (Texas) in San Antonio, TX is seeking an Admin/Customer Service professional. You will handle phone inquiries, schedule patient appointments, assist with referrals for Family Practice, Pediatric and Behavioral Health, and verify insurance coverage.

Documentation of referrals and communications occurs in the EMR system, while maintaining compliant appointment scheduling. The ideal candidate has a High School diploma, at least one year of customer service experience,