Patient Services & Scheduling Coordinator

CommuniCare Health Center Jobs; Georgia; On-site; USD 19,000 - 25,000; Full time

Job summary

CommuniCare Health Center Jobs is seeking an administrative patient services representative at our San Antonio, TX site. You will answer calls, schedule appointments, assist with referrals and insurance verifications, and enter communications into the NextGen EPM system.

You will ensure the appointment system meets professional, administrative, and legal requirements. Responsibilities include coordinating schedules with providers, guiding patients on required documentation, and maintaining high

Qualifications

• High School graduate or equivalent.
• Medical background experience preferred.
• Minimum of one year of experience in customer service.
• Basic computer skills with proficiency in data entry, keyboarding.
• Bilingual English/Spanish preferred.
• Scheduled hours and/or work locations are subject to change.

Responsibilities

• Provides appropriate telephone etiquette established by providing prompt and courteous service upon each telephone call received. Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service excellence levels.
• Schedules patient appointments by abiding by the established provider template ensuring the patient information is current and/or updated. Works cohesively and interdepartmentally with providers and support staff to optimize the provider’s schedule and performs patient schedule changes as needed. Schedules and relays information with company or organization in healthcare field. Ensure accurate demographic information is entered in NextGen EPM.
• Informs patients of required documentation necessary for registration, account update or release of patient information. Ensures ongoing tracking provides appropriate documentation on referrals to promote and ensure patient safety. Provides required information to patients of Sliding Fee Scale availability and the required documentation required for program participation.
• Refers patient telephone calls promptly to the appropriate clinic or clinician nurse if patient voices an immediate need.
• Transfers complex and/or patient complaint telephone calls to the appropriate Director/Supervisor/Department to ensure patient satisfaction and confidentiality.
• Provides excellent internal/external customer service via telephone contact to assist patients with their health care needs.
• Performs other related duties as assigned.

Skills

Customer service

Telephone etiquette

Data entry

Bilingual (Eng/Sp)

Education

High School diploma

Tools

NextGen EPM

Job description

CommuniCare Health Center Jobs is seeking an administrative patient services representative at our San Antonio, TX site. You will answer calls, schedule appointments, assist with referrals and insurance verifications, and enter communications into the NextGen EPM system.

You will ensure the appointment system meets professional, administrative, and legal requirements. Responsibilities include coordinating schedules with providers, guiding patients on required documentation, and maintaining high