Patient Services Specialist – Scheduling, Referrals & Insurance

CommuniCare Health Center Jobs; San Antonio (TX); On-site; USD 17,000 - 28,000; Full time

Job summary

CommuniCare Health Center is seeking an Administrative Support professional to handle telephone inquiries, schedule patient appointments, and assist with referrals in Family Practice, Pediatric and Behavioral Health settings.

The role includes verifying insurance, obtaining authorizations, and documenting communications in the Electronic Medical Record. A High School diploma and at least one year in customer service are required; bilingual English/Spanish is preferred.

Qualifications

• High School graduate or equivalent required.
• Medical background experience preferred.
• Minimum of one year of experience in customer service.
• Basic computer skills with proficiency in data entry.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Answers telephone and assists with appointments and referrals.
• Maintains appointment schedules and updates patient information as needed.
• Verifies insurance coverage and obtains authorizations when required.
• Documents communications and referrals in the EMR system.
• Provides excellent customer service and supports care coordination.
• Transfers complex inquiries to the appropriate supervisor when needed.
• Performs other related duties as assigned.

Skills

Customer service

Data entry

Education

High School/GED or better in General Business

Job description

CommuniCare Health Center is seeking an Administrative Support professional to handle telephone inquiries, schedule patient appointments, and assist with referrals in Family Practice, Pediatric and Behavioral Health settings.

The role includes verifying insurance, obtaining authorizations, and documenting communications in the Electronic Medical Record. A High School diploma and at least one year in customer service are required; bilingual English/Spanish is preferred.