Bilingual Patient Services & Scheduling Specialist

CommuniCare Health Center Jobs; San Antonio (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

CommuniCare Health Center Jobs in San Antonio, TX seeks an Administrative Associate to handle telephone inquiries, schedule appointments, assist with referrals for Family Practice, Pediatric and Behavioral Health, and verify insurance coverage. Responsibilities include entering referrals and maintaining the appointment system in the EMR.

The role requires strong customer service, basic computer skills, and bilingual English/Spanish preferred.

Qualifications

• High School graduate or equivalent required.
• Medical background experience preferred.
• Minimum of one year of experience in customer service.
• Basic computer skills with proficiency in data entry, keyboarding skills.
• Bilingual (English/Spanish) preferred.
• Scheduled hours and/or work locations are subject to change.

Responsibilities

• Provides telephone etiquette with prompt and courteous service.
• Schedules patient appointments adhering to provider templates and updates patient information.
• Informs patients of required documentation for registration or referrals and explains Sliding Fee Scale availability.
• Transfers complex or urgent calls to appropriate Director/Supervisor/Department.
• Provides excellent internal/external customer service via telephone to assist patients with health care needs.
• Performs other related duties as assigned.

Skills

Customer service

Telephone etiquette

Data entry

Bilingual English/Spanish

Medical background experience

Education

High School/GED or better in General Business

Job description

CommuniCare Health Center Jobs in San Antonio, TX seeks an Administrative Associate to handle telephone inquiries, schedule appointments, assist with referrals for Family Practice, Pediatric and Behavioral Health, and verify insurance coverage. Responsibilities include entering referrals and maintaining the appointment system in the EMR.

The role requires strong customer service, basic computer skills, and bilingual English/Spanish preferred.