Patient Services Specialist: Scheduling & Care Coordination

Columbia Basin Health Association; Mattawa (WA); On-site; USD 38,000 - 48,000; Full time

Job summary

Columbia Basin Health Association is seeking a Patient Services Representative to greet and register patients, verify insurance, collect payments, and support Medical, Dental, Eye Care, and Call Center services. You will help schedule appointments, pre-register patients, and handle forms while maintaining patient confidentiality.

The role emphasizes strong customer service, teamwork, and the ability to work across departments in a busy clinical setting, with focus on efficient patient flow and

Qualifications

• Two years of customer service experience.
• Strong verbal communication and phone etiquette.
• Ability to handle confidential information.
• Experience assisting multiple departments and coordinating patient flow.

Responsibilities

• Schedule appointments and welcome patients for services.
• Register patients and verify insurance coverage.
• Collect co-pays or initiate payment plans per protocol.
• Assist in pre-registering patients and completing required forms.
• Manage basic medical records requests and maintain waiting areas.
• Communicate effectively with school nurses, teachers and staff to coordinate screenings.

Skills

Customer service

Verbal communication

Multitasking

Teamwork

Bilingual EN/ES

Education

High school diploma

Tools

MS Word

MS Excel

EHR systems

Job description

Columbia Basin Health Association is seeking a Patient Services Representative to greet and register patients, verify insurance, collect payments, and support Medical, Dental, Eye Care, and Call Center services. You will help schedule appointments, pre-register patients, and handle forms while maintaining patient confidentiality.

The role emphasizes strong customer service, teamwork, and the ability to work across departments in a busy clinical setting, with focus on efficient patient flow and