Patient Services Specialist: Scheduling & Benefits

Columbia Basin Health Association; Pasco (WA); On-site; USD 36,000 - 54,000; Full time

Job summary

Columbia Basin Health Association in Pasco, WA seeks a Patient Services Representative to welcome patients, schedule and register for services across Medical, Dental, Eye Care, and Call Center teams.

The role emphasizes insurance verification, co-pay collection, and coordinating with clinical staff, while maintaining confidentiality and a positive, customer-service oriented environment.

Travel to school/community sites may be required; bilingual English/Spanish is an asset.

Qualifications

• High School Diploma and at least 2 years of customer service experience.
• Strong verbal communication and computer skills, basic office software proficiency.

Responsibilities

• Schedule appointments, welcome patients, register and support patients for scheduled services across departments.
• Verify insurance, pre-register patients, and confirm appointments meet scheduling protocols.

Skills

Customer Service

Phone Etiquette

Bilingual English/Spanish

Data Entry

Multitasking

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Columbia Basin Health Association in Pasco, WA seeks a Patient Services Representative to welcome patients, schedule and register for services across Medical, Dental, Eye Care, and Call Center teams.

The role emphasizes insurance verification, co-pay collection, and coordinating with clinical staff, while maintaining confidentiality and a positive, customer-service oriented environment.

Travel to school/community sites may be required; bilingual English/Spanish is an asset.