Patient Services Specialist - Front Desk & Scheduling

Neighborcare Health; Seattle (WA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid time off & paid holidays

Retirement with contribution match

Employee assistance program, & more!

Job summary

Neighborcare Health in Seattle, WA seeks a Patient Services Representative to warmly greet patients, check them in for appointments, and guide them through the check-out process.

You will be the first contact, support population health efforts, verify insurance eligibility, collect co-pays, and enter updates into the electronic health record. A high school diploma and 1 year of customer service are required; healthcare experience is preferred. Benefits include PTO, retirement match, and more.

Qualifications

• High School diploma or GED.
• One (1) year of customer service experience.
• Healthcare experience (preferred).

Responsibilities

• Warmly greet patients and their families as they arrive in the clinic.
• Answers telephones, confirms appointments, and transfer calls to appropriate staff member, as needed.
• Check in patients, including providing appropriate forms and collecting updated patient information (e.g., phone, address, insurance) to enter into the EHR.
• Assists with maintaining provider templates and appointment schedules, as needed.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
• Prepares charts and accounts on a daily basis as applicable.
• Checks insurance eligibility and scan Medicaid, Medicare and private insurance cards.
• Collects co-pays and fees as needed, including closeout of drawer at the end of the day.
• Provides registration form and instructions to new patients and those who haven’t been seen in last year, assisting if necessary.
• Schedules walk-in patients for same day appointments.
• Connects patients to insurance eligibility services, as needed.
• Explains Neighborcare’s sliding scale policy to self-pay patients, verify income information, entering it appropriately into electronic health records.
• Other duties as assigned.

Skills

Customer service

Education

High School diploma or GED

Job description

Neighborcare Health in Seattle, WA seeks a Patient Services Representative to warmly greet patients, check them in for appointments, and guide them through the check-out process.

You will be the first contact, support population health efforts, verify insurance eligibility, collect co-pays, and enter updates into the electronic health record. A high school diploma and 1 year of customer service are required; healthcare experience is preferred. Benefits include PTO, retirement match, and more.