Patient Services Specialist: Front Desk & Care Coordination

Pacific Central Coast Health Center; Arroyo Grande (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Pacific Central Coast Health Center is seeking a Patient Services Professional to serve as the welcoming voice and central administrative support for the clinic. You will manage phone calls, schedule appointments, verify demographics and insurance, and handle referrals and authorizations with care.

In this role, you will maintain accurate patient information, protect sensitive data, and adapt to clinic needs while delivering exceptional customer service and smooth operations for patients and

Qualifications

• Experience in customer service settings.
• Strong communication and organizational skills.
• Ability to handle sensitive data securely.

Responsibilities

• Answer phone and support appointment scheduling; manage demographics and insurance verification.
• Process referrals, authorizations, and pre-registrations; maintain patient records with accuracy.
• Provide courteous, information-rich interactions; ensure patient privacy and data security.

Skills

Customer service experience

Job description

Pacific Central Coast Health Center is seeking a Patient Services Professional to serve as the welcoming voice and central administrative support for the clinic. You will manage phone calls, schedule appointments, verify demographics and insurance, and handle referrals and authorizations with care.

In this role, you will maintain accurate patient information, protect sensitive data, and adapt to clinic needs while delivering exceptional customer service and smooth operations for patients and