Patient Services Specialist: Scheduling & Care Coordination

Vanderbilt Health; Clarksville (TN); On-site; USD 22,000 - 28,000; Full time

Job summary

Vanderbilt Health is seeking an Associate Patient Service Specialist to support patients before, during, and after appointments. The role focuses on facilitating efficient workflow, coordinating with multiple services, and guiding patients through the scheduling process using hospital systems and patient portals.

Responsibilities include managing registrations, prioritizing tasks in patient work queues, and ensuring pre-appointment orders are aligned with visits.

Qualifications

• Provides service to patients before, during or after appointments with minimal guidance.
• Facilitates efficient workflow and uses technology for scheduling and coordination.
• Communicates with patients through portals and various hospital systems.
• Handles registration and patient work queues with accuracy.
• Coordinates with outside facilities to ensure orders and consults are ready for review.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
• Manages registration and patient work queues.
• Coordinates with patients and outside facilities to ensure pre-appointment orders are received and viewable.
• Communicates with patients through the patient portal with sound decision making.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

Procedural scheduling

Tools

EHR systems

Job description

Vanderbilt Health is seeking an Associate Patient Service Specialist to support patients before, during, and after appointments. The role focuses on facilitating efficient workflow, coordinating with multiple services, and guiding patients through the scheduling process using hospital systems and patient portals.

Responsibilities include managing registrations, prioritizing tasks in patient work queues, and ensuring pre-appointment orders are aligned with visits.