Patient Access & Scheduling Specialist

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Vanderbilt University in Nashville is seeking an Associate Access Specialist to deliver patient and provider services by handling inbound and outbound calls, scheduling appointments, and routing messages to clinic staff.

You will navigate multiple electronic systems, prioritize patient needs, and support clinicians with accurate information. The role emphasizes patient access experience and call center skills within a large academic health system.

Qualifications

• Call Center experience required.
• Patient access experience preferred.
• High School Diploma or GED required.

Responsibilities

• Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call.
• Ensures accuracy in answering questions and assisting customer with requests to meet their needs.
• Captures customer information and documents using messaging system to clinic staff and/or providers.
• Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency, educating/advising patients and making safe, effective decisions.
• Provides information to customer regarding appointment location, process steps, parking, etc.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Skills

Call Center Experience

Patient Access Experience

Education

High School Diploma or GED

Job description

Vanderbilt University in Nashville is seeking an Associate Access Specialist to deliver patient and provider services by handling inbound and outbound calls, scheduling appointments, and routing messages to clinic staff.

You will navigate multiple electronic systems, prioritize patient needs, and support clinicians with accurate information. The role emphasizes patient access experience and call center skills within a large academic health system.