Patient Scheduling Specialist

Vanderbilt Health; Tennessee; Hybrid; USD 36,000 - 52,000; Full time

Job summary

Vanderbilt Health is seeking a Scheduler to organize patient appointments through established practice procedures. The role includes coordinating after-hours or urgent scheduling and communicating with physicians, nurses, and staff to ensure smooth patient flow.

Responsibilities include maintaining accurate master schedules, providing daily lists to clinicians, and updating records as plans change, while delivering strong customer service and teamwork in a busy health system.

Qualifications

• Scheduling patient appointments following medical practice procedures.
• Ability to manage urgent after-hours scheduling when needed.
• Communicate with physicians and staff about patient concerns.

Responsibilities

• Schedules appointments for patients by phone or in person after an office visit.
• If after-hours/one-day appointments are offered, schedules per urgent/emergency protocols.
• Uses system to match physician availability with patient’s date/time preferences.
• Maintains scheduling system so records are accurate for analysis.
• Provides daily schedules to physicians/clinicians or medical assistants.

Skills

Scheduling software

Customer service

Office coordination

Education

High School Diploma or GED

Tools

EMR system

Job description

Vanderbilt Health is seeking a Scheduler to organize patient appointments through established practice procedures. The role includes coordinating after-hours or urgent scheduling and communicating with physicians, nurses, and staff to ensure smooth patient flow.

Responsibilities include maintaining accurate master schedules, providing daily lists to clinicians, and updating records as plans change, while delivering strong customer service and teamwork in a busy health system.