Patient Scheduling Specialist – Streamline Care Access

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

The Scheduler at Vanderbilt Health is responsible for scheduling patient appointments following medical practice procedures. This role may be combined with receptionist/registration or medical assistant duties as needed, enabling flexible support within the VIS Scheduling team at Vanderbilt Health.

Ideal candidates have at least 1 year of relevant experience, a High School Diploma or GED, and strong customer service skills.

Qualifications

• 1 year of relevant work experience in scheduling, reception, or medical office.
• Strong customer service and communication skills.
• Ability to use scheduling systems and coordinate with clinicians.

Responsibilities

• Schedules appointments for patients by phone or in person, following office protocols.
• Matches physician availability with patient preferences by date and time.
• Maintains the scheduling system to keep records accurate for daily operations.
• Provides daily schedules to physicians, clinicians, and staff before visits.
• Updates master schedule with cancellations or additions daily.
• Communicates with physicians and staff regarding scheduling concerns; troubleshoots system issues.

Education

High School Diploma or GED

Job description

The Scheduler at Vanderbilt Health is responsible for scheduling patient appointments following medical practice procedures. This role may be combined with receptionist/registration or medical assistant duties as needed, enabling flexible support within the VIS Scheduling team at Vanderbilt Health.

Ideal candidates have at least 1 year of relevant experience, a High School Diploma or GED, and strong customer service skills.