Cardiology Patient Services Coordinator

Vanderbilt Health; United States; On-site; USD 38,000 - 48,000; Full time

Job summary

Vanderbilt Health in Nashville seeks a patient services professional to support patients before, during, and after appointments. You will manage inbound/outbound calls, process check-in/out, and handle scheduling for appointments and procedures while coordinating with outside facilities to ensure all documents are ready before visits.

This role emphasizes accurate documentation, effective communication with care teams, and courteous patient service.

Qualifications

• Proficient in coordinating patient scheduling and check-in/out procedures.
• Ability to document patient information accurately and handle clinical records.
• Experience with coordinating referrals, pre-certifications, and permissions as part of appointments.

Responsibilities

• Check-in and check-out of patients.
• Schedule appointments, procedures, or surgeries across hospital systems.
• Coordinate follow-up appointments and referrals as needed.
• Ensure all necessary documents (referrals, pre-certifications, records) are ready before visits.
• Provide courteous, first-impression service to patients and families.
• Assist with insurance updates and payment/tender processes.

Skills

Patient Scheduling

Customer Service

Surgery Scheduling (Fundamental)

Patient Documentation

Medical Terminology

Education

High School Diploma or GED

Job description

Vanderbilt Health in Nashville seeks a patient services professional to support patients before, during, and after appointments. You will manage inbound/outbound calls, process check-in/out, and handle scheduling for appointments and procedures while coordinating with outside facilities to ensure all documents are ready before visits.

This role emphasizes accurate documentation, effective communication with care teams, and courteous patient service.