Patient Experience & Scheduling Specialist

Vanderbilt Health; Nashville (TN); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

Discover Vanderbilt Health in Nashville is seeking an Associate Patient Service Specialist to support patients before, during, and after appointments. You will facilitate scheduling, registration, and communication through patient portals, coordinating with external facilities as needed to ensure a smooth visit.

This role emphasizes accuracy in documentation, familiarity with medical terminology, and a proactive approach to routing and problem-solving in a fast-paced health system.

Formación

• Customer service-oriented approach focusing on patient needs
• Ability to schedule appointments and procedures using hospital systems
• Experience recording and documenting patient information
• Familiarity with medical terminology and clinical documentation
• Competence in coordinating diagnostic testing and pre-visit procedures

Responsabilidades

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Conocimientos

Customer service

Patient scheduling

Patient documentation

Medical terminology

Appointment scheduling

Educación

High School Diploma or GED

Descripción del empleo

Discover Vanderbilt Health in Nashville is seeking an Associate Patient Service Specialist to support patients before, during, and after appointments. You will facilitate scheduling, registration, and communication through patient portals, coordinating with external facilities as needed to ensure a smooth visit.

This role emphasizes accuracy in documentation, familiarity with medical terminology, and a proactive approach to routing and problem-solving in a fast-paced health system.