Patient Experience & Scheduling Specialist

Vanderbilt Health; United States; On-site; USD 23,000 - 32,000; Full time

Job summary

Vanderbilt Health's Eskind Diabetes Clinic in Nashville is seeking an Associate Patient Service Specialist to support patients before, during, or after appointments, ensuring seamless workflow and effective communication across teams. You will schedule appointments, manage registrations and work queues, and coordinate with outside facilities to ensure pre-appointment orders are ready.

Proficient portal communication and routing are essential for high-quality patient care.

Qualifications

• High School Diploma or GED is required.
• 1 year of relevant work experience is preferred.

Responsibilities

• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure pre-appointment orders and consults are ready for viewing prior to visits.
• Communicates with patients through the patient portal using critical decision making to route appropriately.

Skills

Customer Service

Scheduling

Documentation

Medical Terminology

Education

High School Diploma or GED

Job description

Vanderbilt Health's Eskind Diabetes Clinic in Nashville is seeking an Associate Patient Service Specialist to support patients before, during, or after appointments, ensuring seamless workflow and effective communication across teams. You will schedule appointments, manage registrations and work queues, and coordinate with outside facilities to ensure pre-appointment orders are ready.

Proficient portal communication and routing are essential for high-quality patient care.