Patient Services Specialist: Scheduling & Billing

Penn Medicine; Yardley (Bucks County); On-site; USD 25,000 - 30,000; Full time

Job summary

Penn Medicine is seeking a Patient Services Associate (PSA) to support patient-focused care, manage calls, schedule appointments, and update insurance/billing information in the EMR system. The PSA may work in a physician practice or a call center, with rotation between PSA functions as needed.

The role emphasizes accurate check-in/out, copay collection, and adherence to regulatory standards while contributing to patient satisfaction and operational targets.

Qualifications

• H.S. Diploma/GED with 2+ years medical office experience, or 4 years of customer service experience.
• Advanced degree may be considered in lieu of experience.
• Must successfully complete EPIC schedgistration training/tests.

Responsibilities

• Assist with patient arrival/departure and front-end operations in the practice or call center.
• Answer phones, manage patient requests, schedule appointments, and update EMR with visit details.

Skills

Patient service

Customer service

Phone handling

EMR (electronic medical records)

Education

H.S. Diploma/GED

Medical office experience or customer service experience

EPIC scheduling training/tests

Job description

Penn Medicine is seeking a Patient Services Associate (PSA) to support patient-focused care, manage calls, schedule appointments, and update insurance/billing information in the EMR system. The PSA may work in a physician practice or a call center, with rotation between PSA functions as needed.

The role emphasizes accurate check-in/out, copay collection, and adherence to regulatory standards while contributing to patient satisfaction and operational targets.