Patient Experience Specialist (Front Desk & Scheduling)

Penn Medicine; Yardley (Bucks County); On-site; USD 42,000 - 62,000; Full time

Job summary

Penn Medicine is seeking a Patient Services Associate (PSA) to support patient-focused care across practice sites. The role includes handling calls, coordinating appointments, updating insurance and billing information, and performing point-of-service tasks.

Responsibilities span greeting patients, scheduling encounters, collecting copays, verifying coverage, and ensuring smooth check-out processes in EMR. Prior EPIC scheduling training is required.

Qualifications

• HS Diploma or GED required; 2+ years medical office experience or 4 years customer service.
• Must successfully complete EPIC scheduling training/tests.

Responsibilities

• Answer phones promptly, manage patient requests, and route to appropriate staff.
• Schedule patient appointments per protocol, confirm, and update EMR records.
• Collect copays, verify insurance, and perform point-of-service duties.
• Assist with front-end cash reconciliation and POS processes.

Education

High School Diploma or GED

2+ years medical office experience or 4 years customer service

EPIC scheduling training

Tools

EPIC Scheduling

Job description

Penn Medicine is seeking a Patient Services Associate (PSA) to support patient-focused care across practice sites. The role includes handling calls, coordinating appointments, updating insurance and billing information, and performing point-of-service tasks.

Responsibilities span greeting patients, scheduling encounters, collecting copays, verifying coverage, and ensuring smooth check-out processes in EMR. Prior EPIC scheduling training is required.