Patient Services Specialist: Front Desk & Care Coordination

Penn Medicine; Berwyn (PA); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Penn Medicine Valley Forge is seeking a Patient Services Associate (PSA) to support the front desk and clinical team in delivering patient-centered care. The PSA handles check-in/check-out, schedules appointments, collects copays, updates demographics and insurance in the EMR, and answers patient calls.

This full-time role requires a high school diploma and 2+ years in medical office or 4 years in customer service, with flexibility to navigate a busy practice and call center environments.

Qualifikationen

• H.S. Diploma/GED required.
• 2+ years medical office or 4 years customer service experience required.
• Advanced degrees may be considered in lieu of experience.

Aufgaben

• Patient Service: manage arrivals/departures, handle inquiries, and route via EMR.
• Financial: collect copays, update demographics/insurance, reconcile receipts.
• Regulatory: ensure compliance with applicable standards and practice protocols.

Kenntnisse

Patient service

Scheduling

Phone support

Ausbildung

H.S. Diploma/GED

Jobbeschreibung

Penn Medicine Valley Forge is seeking a Patient Services Associate (PSA) to support the front desk and clinical team in delivering patient-centered care. The PSA handles check-in/check-out, schedules appointments, collects copays, updates demographics and insurance in the EMR, and answers patient calls.

This full-time role requires a high school diploma and 2+ years in medical office or 4 years in customer service, with flexibility to navigate a busy practice and call center environments.