Patient Services Associate (PRN, Day Shift)

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Part time

Job summary

Penn Medicine's Pennsylvania Hospital is seeking a PRN Patient Services Associate (PSA) for a part-time day shift. The role focuses on delivering exceptional patient service, managing arrivals/departures, scheduling, and handling calls within the EMR system.

Responsibilities include handling insurance and billing updates, collecting copays, completing front-end tasks, and coordinating across departments. EPIC certifications are required, with EPIC scheduling training/tests to be completed.

Qualifications

• Epic certifications required.
• EPIC scheduling training/tests must be completed.
• HS Diploma or GED required.
• Associate degree or Pathway Program in lieu of degree.

Responsibilities

• Manage patient arrivals and departures and check-out procedures.
• Answer phones, handle requests, and route messages in the EMR.
• Schedule and confirm patient appointments and update records.
• Collect copays and maintain accurate insurance and billing information.

Skills

Customer service

Communication

Teamwork

Adaptability

Education

HS Diploma/GED

Associate degree

Tools

EMR (Epic)

EPIC Scheduling

Job description

Penn Medicine's Pennsylvania Hospital is seeking a PRN Patient Services Associate (PSA) for a part-time day shift. The role focuses on delivering exceptional patient service, managing arrivals/departures, scheduling, and handling calls within the EMR system.

Responsibilities include handling insurance and billing updates, collecting copays, completing front-end tasks, and coordinating across departments. EPIC certifications are required, with EPIC scheduling training/tests to be completed.