Patient Experience & Scheduling Specialist

Penn Medicine; Radnor (Delaware County); On-site; USD 21,000 - 30,000; Full time

Job summary

Penn Medicine is seeking a Patient Services Associate (PSA) for the PMR General team at Penn Medicine Radnor. The role supports patient-focused care, manages arrival/departure activities, and coordinates appointments in a per diem setting.

Responsibilities include handling calls, updating insurance/billing data, and assisting in maintaining high patient satisfaction. Qualification requirements include a HS Diploma/GED and 2+ years of medical office or customer service experience.

Qualifications

• 2+ years of Medical office experience or relevant customer service experience required.
• HS Diploma/GED required; advanced degree may be considered in lieu of experience.

Responsibilities

• Assist in patient arrival/departure and point-of-service activities, including collecting copays and updating insurance information.
• Schedule and coordinate patient appointments, communicate wait times, and manage messages and referrals as needed.
• Maintain knowledge of insurance requirements and assist in billing procedures; support front-end reports and cash reconciliation.

Skills

Customer service

Communication

Education

HS Diploma/GED

Advanced degree substitute

Tools

EMR software

Job description

Penn Medicine is seeking a Patient Services Associate (PSA) for the PMR General team at Penn Medicine Radnor. The role supports patient-focused care, manages arrival/departure activities, and coordinates appointments in a per diem setting.

Responsibilities include handling calls, updating insurance/billing data, and assisting in maintaining high patient satisfaction. Qualification requirements include a HS Diploma/GED and 2+ years of medical office or customer service experience.