Patient Experience & Scheduling Specialist

Penn Medicine, University of Pennsylvania Health System; Bala Cynwyd (PA); On-site; USD 35,000 - 52,000; Full time

Job summary

Penn Medicine Hospice - 150 Monument Road seeks a Patient Services Associate to support patient flow, scheduling, and front-desk operations. The role emphasizes patient-centered care, accurate data entry in EPIC, and coordination with clinical and billing teams.

The PSA will handle arrival/departure activities, answer inquiries, and ensure efficient patient experiences while complying with privacy and safety standards. Full-time hours in a hospital setting offer comprehensive benefits.

Qualifications

• H.S. Diploma/GED and 2+ years medical office experience or 2+ years customer service required.
• Associate degree preferred to enhance qualifications.

Responsibilities

• Greets and interacts with patients in a pleasant and professional manner, on phone or in person.
• Answers phones, schedules patient appointments, and routes requests appropriately.
• Updates EPIC with patient information and insurance data; handles check-in/out processes.
• Maintains patient confidentiality and collaborates with clinical staff to ensure smooth workflow.

Skills

Customer service

Communication

Teamwork

Education

H.S. Diploma/GED and 2+ years medical office experience

Associate degree preferred

Tools

EPIC EMR

Navinet

Credit card machines

Job description

Penn Medicine Hospice - 150 Monument Road seeks a Patient Services Associate to support patient flow, scheduling, and front-desk operations. The role emphasizes patient-centered care, accurate data entry in EPIC, and coordination with clinical and billing teams.

The PSA will handle arrival/departure activities, answer inquiries, and ensure efficient patient experiences while complying with privacy and safety standards. Full-time hours in a hospital setting offer comprehensive benefits.