Patient Services Specialist: Scheduling, Billing & Care

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Tuition assistance

Job summary

Penn Medicine's Dermatology department at 3737 Market St in Philadelphia seeks a Patient Services Associate (PSA) to support patient-focused care, manage inquiries, schedule appointments, and assist with front-end operations.

The PSA will handle check-in/out, collect copays, verify insurance, and help ensure timely patient flow while complying with HIPAA and regulatory standards. Two years of medical office experience or four years of customer service experience are recommended.

Qualifications

• 2+ years medical office experience, or 4 years of customer service experience (Required)
• Advanced degree may be considered in lieu of experience
• Associate of Arts or Science (Preferred)

Responsibilities

• The PSA assists in arrival/departure activities, manages patient calls and inquiries, coordinates appointments, updates insurance/billing information, and performs point of service activities.
• Responsible for arriving/departing activities, collecting copays, obtaining insurance cards, and finalizing check-out procedures.
• Ensures compliance with applicable regulatory standards and supports flexibility across PSA functions/departments.

Skills

Patient service

Communication

Phone handling

Scheduling

Education

High School diploma

Medical office experience

Associate degree (preferred)

Tools

EMR software

Billing system

Job description

Penn Medicine's Dermatology department at 3737 Market St in Philadelphia seeks a Patient Services Associate (PSA) to support patient-focused care, manage inquiries, schedule appointments, and assist with front-end operations.

The PSA will handle check-in/out, collect copays, verify insurance, and help ensure timely patient flow while complying with HIPAA and regulatory standards. Two years of medical office experience or four years of customer service experience are recommended.