Patient Services Specialist — Scheduling & Billing

Surgery Partners; Texas; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

PTO

401(k) with employer match

Life insurance

Job summary

Surgery Partners is seeking a Patient Service Representative to handle inbound and outbound calls and support a standard of excellent patient care in vision correction services. The role emphasizes accurate scheduling, insurance questions, and courteous patient interactions.

The position requires a high school diploma, 2+ years in customer service, and strong written and verbal communication skills. It offers comprehensive benefits and a supportive team environment.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service in a fast-paced environment.
• Must be organized and a team player.
• Excellent oral and written communications skills are a must.
• Self-motivated with a strong work ethic and goal driven.

Responsibilities

• Addresses patient inquiries and concerns about appointment scheduling, company services, insurance coverage and payment methods.
• Gathers relevant information based on qualifying questions of patients to determine priority of need and proper place of treatment.
• Participates in the recall of patients who have been inactive for an interval established by the Director of Patient Services.
• Works with supervisor to ensure goals are being met such as scheduling and patient satisfaction.
• Counsels patients and answers questions related to procedures and/or billing on an as needed basis.
• Creates and provides a positive, accountable and inspired work environment for others.

Skills

Customer service experience

Organizational skills

Team player

Excellent communication

Self-motivation

Education

High School Diploma or GED

Job description

Surgery Partners is seeking a Patient Service Representative to handle inbound and outbound calls and support a standard of excellent patient care in vision correction services. The role emphasizes accurate scheduling, insurance questions, and courteous patient interactions.

The position requires a high school diploma, 2+ years in customer service, and strong written and verbal communication skills. It offers comprehensive benefits and a supportive team environment.