Patient Care & Scheduling Specialist

Surgery Partners; Ogden (UT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account with anEmployer

Life Insurance

PTO

401(k) retirement plan with a company

Job summary

Surgery Partners is seeking a Patient Service Representative to handle inbound and outbound calls and support a standard of excellent patient care relating to vision correction services. The role focuses on appointment scheduling, insurance questions, billing inquiries, and delivering friendly, efficient service in a fast-paced healthcare setting.

Teamwork and clear communication are essential. You will collaborate with clinical staff to ensure seamless patient experiences from scheduling to

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service in a fast-paced environment.
• Must be organized and a team player.
• Excellent oral and written communication skills.

Responsibilities

• Addresses patient inquiries and concerns about appointment scheduling, services, insurance coverage and payment methods.
• Gathers relevant information to determine priority of need and proper place of treatment.
• Participates in recall of patients who have been inactive for an interval.
• Works with supervisor to ensure goals are met, such as scheduling and patient satisfaction.
• Counsels patients and answers questions related to procedures and billing as needed.
• Creates a positive, accountable and inspired work environment.

Skills

Customer service

Communication

Team player

Organized

Education

High School Diploma or GED

Job description

Surgery Partners is seeking a Patient Service Representative to handle inbound and outbound calls and support a standard of excellent patient care relating to vision correction services. The role focuses on appointment scheduling, insurance questions, billing inquiries, and delivering friendly, efficient service in a fast-paced healthcare setting.

Teamwork and clear communication are essential. You will collaborate with clinical staff to ensure seamless patient experiences from scheduling to