Vision Care Patient Counselor & Scheduling Expert

Surgery Partners; Hurst (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

Health Savings Account

Life Insurance

PTO

401(k) with company match

Job summary

Surgery Partners seeks a Patient Counselor to interact with patients, physicians and teammates, guiding from initial phone call through consultations and procedures. You will educate patients on vision treatments and assist with scheduling and financing, in coordination with surgeons.

Qualifications include a Bachelor’s degree and 3+ years in sales/relationship management; prior medical experience is preferred; strong communication and organizational skills are essential.

Qualifications

• Bachelor's degree and minimum three years experience in sales/relationship management
• Previous experience in a medical environment preferred
• Excellent communicator, professional appearance and solid work history
• Knowledge of compliance requirements and clinic policies and procedures

Responsibilities

• Greeting patients and creating a comfortable environment
• Meet and counsel prospective patients and educate them on the benefits of vision correction procedures and answering any general questions
• Educate each patient on the procedure and obtain necessary patient history and payment information
• Discuss financing/payment options with patient
• Scheduling patient surgeries and post-op appointments
• Follow up on any online or outside marketing leads
• Follow up on any previous counseled patient that has not selected a vision correction procedure
• Work closely with surgeons to select the best vision correction option
• Required to use ophthalmic equipment to screen potential candidates for Lasik surgery
• Work with marketing to help promote monthly campaigns

Skills

Sales/relationship management

Excellent communicator

Professional appearance

Strong organizational skills

Education

Bachelor's degree

Job description

Surgery Partners seeks a Patient Counselor to interact with patients, physicians and teammates, guiding from initial phone call through consultations and procedures. You will educate patients on vision treatments and assist with scheduling and financing, in coordination with surgeons.

Qualifications include a Bachelor’s degree and 3+ years in sales/relationship management; prior medical experience is preferred; strong communication and organizational skills are essential.