Patient Experience & Scheduling Specialist

Surgery Partners, Inc.; United States; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Life Insurance

PTO

401(k) with company match

Job summary

Surgery Partners is seeking a Patient Service Representative to handle inbound and outbound calls, promote efficient business processes, and support a standard of excellent patient care related to vision correction services.

The role requires a High School Diploma or GED and 2+ years of customer service experience in a fast-paced setting, with strong oral and written communication skills. This position offers comprehensive benefits and opportunities to contribute to a patient-centered team.

Qualifications

• 2+ years of customer service in a fast-paced environment.
• Excellent oral and written communications skills are a must.
• Must be organized and a team player.
• Self-motivated with a strong work ethic and goal driven.

Responsibilities

• Addresses patient inquiries about appointment scheduling, services, insurance coverage and payments.
• Gathers information to determine priority of need and proper place of treatment.
• Participates in recalls of inactive patients as directed by the Director of Patient Services.
• Works with supervisor to ensure goals are met, including scheduling and patient satisfaction.
• Counsels patients and answers questions related to procedures and/or billing as needed.
• Creates a positive, accountable work environment for others.

Skills

Customer service

Communication skills

Team player

Self-motivated

Education

High School Diploma or GED

Job description

Surgery Partners is seeking a Patient Service Representative to handle inbound and outbound calls, promote efficient business processes, and support a standard of excellent patient care related to vision correction services.

The role requires a High School Diploma or GED and 2+ years of customer service experience in a fast-paced setting, with strong oral and written communication skills. This position offers comprehensive benefits and opportunities to contribute to a patient-centered team.