Patient Services & Scheduling Specialist

Surgery Partners; Layton (UT); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Health Savings Account with employer’s

Life Insurance

PTO

401(k) retirement plan with a company

Descripción de la vacante

Surgery Partners is committed to accommodating qualified individuals with disabilities and providing equal opportunities. The Patient Service Representative handles inbound and outbound calls to promote efficient scheduling and excellent patient care in vision correction services.

Ideal candidates have a High School Diploma or GED and 2+ years of customer service experience, with strong written and oral communication skills and a collaborative attitude to support a patient-focused environment.

Formación

• High School Diploma or GED is required.
• 2+ years of customer service in a fast-paced environment.
• Excellent oral and written communications skills.
• Must be organized and a team player.
• Self-motivated with a strong work ethic.

Responsabilidades

• Addresses patient inquiries and concerns about appointment scheduling, services, insurance coverage and payment methods.
• Gathers relevant information based on qualifying questions of patients to determine priority of need and proper place of treatment.
• Participates in the recall of patients who have been inactive for an interval established by the Director of Patient Services.
• Works with supervisor to ensure goals are being met such as scheduling and patient satisfaction.
• Counsels patients and answers questions related to procedures and/or billing on an as needed basis.
• Creates and provides a positive, accountable and inspired work environment for others.

Conocimientos

Customer service

Communication

Team player

Organized

Self-motivated

Educación

High School Diploma or GED

Descripción del empleo

Surgery Partners is committed to accommodating qualified individuals with disabilities and providing equal opportunities. The Patient Service Representative handles inbound and outbound calls to promote efficient scheduling and excellent patient care in vision correction services.

Ideal candidates have a High School Diploma or GED and 2+ years of customer service experience, with strong written and oral communication skills and a collaborative attitude to support a patient-focused environment.