Patient Services & Scheduling Specialist

Surgery Partners; Saratoga Springs (UT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account (employer)

Life Insurance

PTO

401(k) with company match

Job summary

Surgery Partners is seeking a Patient Service Representative to handle inbound and outbound calls and support vision correction services. You will promote efficient business processes and uphold a standard of excellent patient care.

The role requires a High School Diploma or GED and 2+ years in customer service within a fast-paced environment. Strong communication, teamwork, and organizational skills are essential, along with a reliable work ethic.

Qualifications

• 2+ years of customer service in a fast-paced environment.
• Excellent oral and written communications skills.
• Must be organized and a team player.
• Self-motivated with a strong work ethic and goal driven.

Responsibilities

• Addresses patient inquiries and concerns about appointment scheduling, company services, insurance coverage and payment methods.
• Gathers relevant information based on qualifying questions of patients to determine priority of need and proper place of treatment.
• Participates in the recall of patients who have been inactive for an interval established by the Director of Patient Services.
• Works with supervisor to ensure goals are being met such as scheduling and patient satisfaction.
• Counsels patients and answers questions related to procedures and/or billing on an as needed basis.

Skills

Customer service

Communication skills

Organizational skills

Team player

Self-motivation

Education

High School Diploma or GED

Job description

Surgery Partners is seeking a Patient Service Representative to handle inbound and outbound calls and support vision correction services. You will promote efficient business processes and uphold a standard of excellent patient care.

The role requires a High School Diploma or GED and 2+ years in customer service within a fast-paced environment. Strong communication, teamwork, and organizational skills are essential, along with a reliable work ethic.