Patient Services Specialist - Registration & Scheduling

Cooper University Health Care; Cherry Hill Township (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Cooper University Health Care in Cherry Hill, NJ, is seeking an experienced patient access/registration clerk to greet patients, register and schedule across the continuum of care, and collect co-pays. You will use Epic when available and communicate with multiple teams to ensure smooth patient flow.

The role requires excellent customer service, strong organizational skills, and the ability to multitask in a fast-paced ambulatory environment.

Qualifications

• Minimum one year of recent registration or billing experience in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

Responsibilities

• Greet patients using AIDET and provide patient service.
• Registrations, updating demographics, insurance information and obtaining signatures.
• Perform and document patient outreach for messages and confirmations.
• Utilize kiosks/tablets to assist patients upon arrival and manage delays.
• Make appointments across the continuum (office visits, imaging, labs).
• Collect co-pays and reconcile cash drawer; perform non-clinical admin duties.
• Maintain patient rights and comply with regulatory standards; work with multidisciplinary teams.
• May work at other ambulatory offices depending on volume.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Tools

Epic

Job description

Cooper University Health Care in Cherry Hill, NJ, is seeking an experienced patient access/registration clerk to greet patients, register and schedule across the continuum of care, and collect co-pays. You will use Epic when available and communicate with multiple teams to ensure smooth patient flow.

The role requires excellent customer service, strong organizational skills, and the ability to multitask in a fast-paced ambulatory environment.