Patient Experience Front Desk & Scheduling Specialist

Cooper University Health Care; Camden (NJ); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

Cooper University Health Care in New Jersey seeks an energetic registration assistant to greet patients, register and schedule, and collect copays in a fast-paced ambulatory setting.

The role emphasizes patient service quality, accuracy in demographics and insurance data, and effective use of digital tools like kiosks and MyChart messaging. Familiarity with insurance pre-certifications and referrals is preferred.

Qualifications

• Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.

Responsibilities

• Greets patients and guests using AIDET and provides an individualized excellent patient service experience.
• Performs full registration including updating demographics, insurance information and obtaining signatures.
• Utilizes kiosks/tablets to assist patients upon arrival and manages responsibilities for 2–8 hour shifts.
• Schedules appointments across healthcare continuum including physician visits, imaging, and labs.
• Collects co-pays and reconciles cash drawer; performs non-clinical administrative duties.
• Manages patient outreach for messages received in front desk, MyChart messaging and confirmation calls.
• Ensures compliance with regulatory standards and organizational mission and values.

Skills

Customer service

Registration

Scheduling

Insurance pre-certifications

Authorizations

Referrals

Patient outreach

Education

High School Diploma

Tools

Epic

Job description

Cooper University Health Care in New Jersey seeks an energetic registration assistant to greet patients, register and schedule, and collect copays in a fast-paced ambulatory setting.

The role emphasizes patient service quality, accuracy in demographics and insurance data, and effective use of digital tools like kiosks and MyChart messaging. Familiarity with insurance pre-certifications and referrals is preferred.