Patient Services Specialist - Physician Office

Mercy Health; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Paid time off

Tuition assistance

Job summary

Mercy Health in Cincinnati, OH is seeking a Patient Services Representative to be the first point of contact for patients and the community. The role focuses on registration, scheduling, insurance verification, and accurate data entry to support efficient patient flow.

The PSR will ensure excellent patient service, assist with financial discussions, and may cover other Mercy Health physician practices as needed, contributing to a compassionate and high-quality care environment.

Qualifications

• High School Diploma or GED is required.
• Prior experience in patient registration/healthcare is preferred.
• Excellent communication and customer service skills.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and provide excellent customer service.
• Schedule patients, route calls, and enter scheduling information accurately.
• Verify demographics and insurance information during registration.
• Explain financial options to patients and assist with payments and collections.
• Assist with referrals and scheduling follow-up appointments as needed.
• Process patient admissions paperwork and basic insurance verification.

Skills

Strong communication

Customer service

Education

High School Diploma or GED

Job description

Mercy Health in Cincinnati, OH is seeking a Patient Services Representative to be the first point of contact for patients and the community. The role focuses on registration, scheduling, insurance verification, and accurate data entry to support efficient patient flow.

The PSR will ensure excellent patient service, assist with financial discussions, and may cover other Mercy Health physician practices as needed, contributing to a compassionate and high-quality care environment.