Patient Services Specialist - Physician Office

Mercy Health; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision insurance

Paid time off

Tuition assistance

Job summary

Mercy Health in Cincinnati is seeking a Patient Services Representative to be the first point of contact for patients in the West & Westside General Surgery practice. You will register patients, verify demographics, collect insurance information, and support scheduling and communications.

The role emphasizes friendly, patient-centered service, accurate data entry, and coordination with clinical staff. A High School Diploma or GED is required, and prior healthcare registration experience is

Qualifications

• Provides primary patient contact and customer service in a physician practice.
• Verifies demographics, processes registrations, and explains financial options.
• Schedules appointments and updates patient records accurately.

Responsibilities

• Register patients and verify demographics during check-in.
• Explain financial options to patients and collect payments as needed.
• Schedule referrals, appointments, and manage patient information in the system.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Mercy Health in Cincinnati is seeking a Patient Services Representative to be the first point of contact for patients in the West & Westside General Surgery practice. You will register patients, verify demographics, collect insurance information, and support scheduling and communications.

The role emphasizes friendly, patient-centered service, accurate data entry, and coordination with clinical staff. A High School Diploma or GED is required, and prior healthcare registration experience is