Patient Experience Coordinator | Front Desk & Care Team

Mercy; Oklahoma City, Northern (OK, KY); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. You will manage front desk operations to keep the patient experience positive and seamless, including check-in, scheduling, and coordinating with healthcare staff.

The role emphasizes strong communication, accuracy, privacy, and professional conduct under pressure. Mercy provides benefits and opportunities to grow within a caring, collaborative healthcare team.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy.
• Adaptable and able to work effectively under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet and assist patients and visitors at the front desk.
• Manage front desk operations and workflows to ensure a smooth patient experience.
• Assist with scheduling appointments and coordinating with healthcare staff.
• Maintain patient information with accuracy and confidentiality.

Skills

Communication

Computer literacy

Customer service

Attention to detail

Privacy/compliance

Adaptability

Training participation

Education

High school diploma

Job description

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. You will manage front desk operations to keep the patient experience positive and seamless, including check-in, scheduling, and coordinating with healthcare staff.

The role emphasizes strong communication, accuracy, privacy, and professional conduct under pressure. Mercy provides benefits and opportunities to grow within a caring, collaborative healthcare team.