Patient Experience Specialist

MHM Support Services; Oklahoma City (OK); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Tuition assistance

Retirement plans

Job summary

Mercy is seeking a Patient Service Representative to welcome patients and visitors at the front desk. This role ensures a positive patient experience by managing appointments, data entry, and documentation with professionalism.

The PSR will handle scheduling, maintain patient privacy, and work under pressure while delivering empathetic, efficient service as part of a caring healthcare team.

Qualifications

• High school diploma or equivalent required.
• One year of medical office experience preferred.
• Excellent communication and customer service skills.
• Ability to handle confidential information.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows to support smooth clinic flow.
• Ensure a positive and seamless patient experience through courteous service.
• Assist with scheduling, data entry, and documentation while maintaining privacy.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Education

High school diploma or equivalent

Tools

Word processing

Basic computer skills

Job description

Mercy is seeking a Patient Service Representative to welcome patients and visitors at the front desk. This role ensures a positive patient experience by managing appointments, data entry, and documentation with professionalism.

The PSR will handle scheduling, maintain patient privacy, and work under pressure while delivering empathetic, efficient service as part of a caring healthcare team.