Patient Services Concierge

MHM Support Services; United States; On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive, seamless patient experience.

Responsibilities include greeting patients, scheduling appointments, and handling documentation with strict privacy. A high school diploma is required and Mercy offers comprehensive benefits for eligible staff.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure. Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors and direct them to appropriate departments, ensuring a positive experience.
• Manage front desk workflows, scheduling appointments and processing documentation.
• Maintain patient confidentiality and adhere to privacy policies.
• Answer inquiries with tact and professionalism and escalate issues as needed.
• Support team with administrative tasks and data entry as required.

Skills

Strong communication

Customer service

Data entry

Confidentiality

Attention to detail

Empathy for patients

Adaptability under pressure

Professional demeanor

Basic computer skills

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive, seamless patient experience.

Responsibilities include greeting patients, scheduling appointments, and handling documentation with strict privacy. A high school diploma is required and Mercy offers comprehensive benefits for eligible staff.