Patient Experience Front Desk Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Town and Country (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Tuition assistance

Retirement plan

Job summary

Mercy seeks a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. The PSR ensures a positive patient experience by managing front desk operations and workflows at Mercy.

Responsibilities include greeting patients, handling inquiries with professionalism, and maintaining confidentiality. The role requires strong communication skills and basic computer/data-entry abilities in a medical setting.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Proficiency in data entry and word processing.
• Ability to maintain confidentiality and privacy.

Responsibilities

• Greet patients and visitors at the front desk.
• Manage front desk operations and workflows.
• Assist with scheduling and documentation.
• Maintain patient privacy and confidentiality.

Skills

Communication

Computer skills

Customer service

Confidentiality

Adaptability

Education

High school diploma

Job description

Mercy seeks a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. The PSR ensures a positive patient experience by managing front desk operations and workflows at Mercy.

Responsibilities include greeting patients, handling inquiries with professionalism, and maintaining confidentiality. The role requires strong communication skills and basic computer/data-entry abilities in a medical setting.