Patient Services Specialist — Path to Clinic Leadership

Motion Physical Therapy Group; Carney (MD); Sur place; USD 20 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Paid time off

Family building benefits

Parental leave

401(k) with 4% match

Structured onboarding

Career growth

Collaborative culture

Résumé du poste

Confluent Health is seeking a Care Coordinator to welcome patients, manage front desk duties, and support referrals with accurate records. You will handle check-ins, scheduling, insurance verification, and payments, while maintaining HIPAA compliance and a patient‑centered approach.

This role requires strong communication, multitasking, and a friendly, professional demeanor in a busy healthcare environment. Training and growth opportunities are provided.

Qualifications

• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented.
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism.
• 1+ year of experience in a customer-facing or patient-facing role in retail, hospitality, call center, or medical reception.
• Basic computer proficiency: learning new systems, scheduling software, emailing, and spreadsheets.

Responsabilités

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Connaissances

Customer-facing experience

Phone communication

Multitasking

Basic computer proficiency

Scheduling systems familiarization

Formation

High School Diploma or GED

Outils

Scheduling software

EMR navigation

Description du poste

Confluent Health is seeking a Care Coordinator to welcome patients, manage front desk duties, and support referrals with accurate records. You will handle check-ins, scheduling, insurance verification, and payments, while maintaining HIPAA compliance and a patient‑centered approach.

This role requires strong communication, multitasking, and a friendly, professional demeanor in a busy healthcare environment. Training and growth opportunities are provided.