Front Desk Care Coordinator - Patient Experience

Confluent Health; Raleigh (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Medical, dental, vision

401(K) with 4% employer match

Comprehensive training

Job summary

Confluent Health is seeking a Care Coordinator to create a welcoming first impression for patients and visitors. You will manage front desk duties, verify insurance, schedule appointments, and process payments while upholding HIPAA privacy.

This fast-paced role requires organization, multi-tasking, and proactive communication to support the clinical team and ensure a smooth patient experience from the first call through every visit. Training is provided.

Qualifications

• High School Diploma or GED.
• Experience in customer-facing or patient-facing roles.
• Ability to manage multiple tasks and stay organized.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer proficiency with scheduling software and spreadsheets.
• No prior medical experience required; training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information and updating patient records.
• Keep patient flow and schedules moving by confirming appointments and managing waitlists and cancellations.
• Collect copays, balances, and other payments accurately and professionally.
• Protect patient privacy and uphold HIPAA standards in all interactions and documentation.

Skills

Customer service

Phone communication

Organization

Multitasking

Education

High School Diploma

GED

Tools

Scheduling software

EMR navigation

Excel

Job description

Confluent Health is seeking a Care Coordinator to create a welcoming first impression for patients and visitors. You will manage front desk duties, verify insurance, schedule appointments, and process payments while upholding HIPAA privacy.

This fast-paced role requires organization, multi-tasking, and proactive communication to support the clinical team and ensure a smooth patient experience from the first call through every visit. Training is provided.