Clinic Front Desk & Patient Experience Coordinator

Confluent Health; Baton Rouge (LA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(K) with employer match

Job summary

Confluent Health is seeking a friendly and organized Care Coordinator to be the first point of contact for patients and referral sources. You will manage front desk operations, assist with scheduling, insurance verification, and payments while maintaining a welcoming environment.

This role includes comprehensive training on EMR navigation, scheduling workflows, and insurance fundamentals, with clear growth opportunities across the clinic leadership track.

Qualifications

• High School Diploma or GED required.
• 1+ year in a customer-facing or patient-facing role.
• Ability to multitask while staying organized and detail-oriented.
• Comfortable with phone communication and professional tone.
• Basic computer skills; comfortable with scheduling software and EMR navigation.

Responsibilities

• Welcome patients and visitors; create a professional first impression.
• Manage front desk tasks: check-in/out, scheduling, insurance verification/authorization, and calls.
• Review referrals, gather information, update patient records, and explain next steps.
• Maintain patient flow: confirm appointments, manage waitlists, handle cancellations, and follow-up visits.
• Collect copays and other payments; basic reconciliation when needed.
• Uphold HIPAA and patient privacy in all interactions.

Skills

Customer service

Phone communication

Multitasking

Organization

Basic computer skills

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Job description

Confluent Health is seeking a friendly and organized Care Coordinator to be the first point of contact for patients and referral sources. You will manage front desk operations, assist with scheduling, insurance verification, and payments while maintaining a welcoming environment.

This role includes comprehensive training on EMR navigation, scheduling workflows, and insurance fundamentals, with clear growth opportunities across the clinic leadership track.